Refund policy

At Easy Pot Shop, operated by RJDA, L.L.C., we believe that a comfortable home begins with thoughtful details. From simple solid-color sofa throw pillows to supportive sofa seat cushions and versatile floor cushions, every product we offer is intended to contribute to a welcoming, functional, and relaxing living environment.

We understand that selecting home furnishings online sometimes involves considerations that cannot be fully evaluated until an item arrives. You may wish to compare the color with your existing furniture, assess the cushion's feel, or determine whether its size and shape suit your intended space. For this reason, we have established the following Return and Refund Policy to explain how returns, exchanges, refunds, and product-related concerns are handled.

By placing an order through https://www.easypotshop.company/, you acknowledge that you have had an opportunity to review this policy.

1. Return Eligibility

Customers may request a return within 30 calendar days after the date their order is delivered.

To qualify for a standard return, merchandise should satisfy the following conditions:

  • The product must be unused and remain in its original condition.

  • The item must be clean, undamaged, and free from stains, odors, pet hair, or signs of use.

  • Original packaging, product labels, accessories, and accompanying components should be included whenever reasonably possible.

  • The item must not have been altered, washed, repaired, or otherwise modified after delivery.

  • The return request must be submitted within the applicable return period.

Our return requirements are intended to ensure that returned household textile products can be properly inspected and handled.

Products that have been used extensively, washed, stained, damaged through improper handling, or altered by the customer may not qualify for a standard return.

However, these requirements do not limit any rights or remedies available to consumers under applicable law, particularly where merchandise arrives defective, damaged, incorrect, or materially different from its advertised description.

2. Products That May Be Returned

Our return process covers eligible merchandise purchased directly through Easy Pot Shop, including:

Solid Color Sofa Throw Pillows

Customers may request a return when an eligible pillow does not suit their intended decorating arrangement, provided that it remains unused and in acceptable original condition.

Sofa Seat Cushions

Eligible sofa cushions may be returned if they have not been used, altered, or damaged and satisfy the general return requirements.

Floor Cushions

Floor cushions may be considered for return when they remain clean, unused, and in their original condition. Because these products are designed for direct contact with floors and other household surfaces, customers should avoid testing them in a manner that compromises their resale condition.

All returns remain subject to inspection and confirmation of eligibility.

3. Items That May Not Qualify for Standard Returns

Certain circumstances may prevent an item from qualifying for a standard change-of-mind return.

Examples include:

  • Products showing clear evidence of regular use.

  • Cushions or pillows with stains, odors, tears, or other physical damage caused after delivery.

  • Items that have been washed or cleaned in a manner inconsistent with their care instructions.

  • Products that have been modified, repaired, or customized by the customer.

  • Returns requested after the 30-day return period without an applicable legal entitlement.

This section does not exclude returns or remedies required by applicable consumer protection laws.

If you receive a defective, damaged, or incorrectly supplied item, please contact us so that we can review the circumstances separately.

4. How to Request a Return

We encourage customers to contact us before sending merchandise back. This helps us identify the order, explain the appropriate return procedure, and reduce unnecessary shipping complications.

Please follow these steps:

Step 1: Contact Our Customer Support Team

Send an email to:

[email protected]

Please include your full name, order number, purchase date, and the name of the product you wish to return.

Step 2: Explain the Reason for Your Request

Briefly describe why the product does not meet your expectations. If the product is damaged, defective, or incorrect, explain the issue clearly.

Step 3: Provide Supporting Photographs When Appropriate

For damaged or defective merchandise, please attach clear photographs showing the relevant areas. Images of the product, packaging, shipping label, and visible damage can help us evaluate the issue.

Step 4: Receive Return Instructions

Our customer support team will review your request and provide instructions regarding return eligibility, the return destination, and any applicable shipping arrangements.

Step 5: Send the Approved Return

Once return instructions have been provided, carefully package the item and use an appropriate shipping service. Please retain your shipment receipt and tracking information until the return has been completed.

Please do not send merchandise to an address different from the return destination confirmed by our support team.

5. Return Shipping Costs

For eligible returns resulting from a change of preference, an incorrect purchasing decision, or another reason unrelated to a product defect or our fulfillment error, the customer is generally responsible for the return shipping cost.

Original shipping charges, where applicable, are not automatically refundable for change-of-mind returns.

If an item arrives damaged, defective, or materially different from what was ordered, please contact us before arranging return shipment. We will review the circumstances and provide an appropriate resolution, which may include a replacement, refund, or return-shipping assistance where applicable.

Nothing in this section is intended to restrict remedies required by law.

6. Refund Conditions

Once an approved return arrives at our designated return location, the merchandise will be inspected to determine whether it satisfies the applicable return conditions.

After the inspection is completed, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method used for the purchase.

The amount refunded will depend on the circumstances of the return:

  • Eligible change-of-mind returns may receive a refund of the merchandise purchase price, subject to applicable exclusions and disclosed charges.

  • Returns involving verified defects, shipping damage, or fulfillment errors will be reviewed for an appropriate full refund or other remedy.

  • Partial refunds may be considered when only part of an order is affected or when applicable law and the circumstances permit an adjustment.

We do not issue duplicate refunds for the same transaction.

7. Refund Processing Time

After a return has been received, inspected, and approved, we generally initiate the refund within 5–10 business days.

The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, and the original payment method.

Some financial institutions may require additional processing time after we submit the refund.

If you have not received an approved refund after a reasonable processing period, please contact us with your order number so that we can review the transaction.

8. Damaged, Defective, or Incorrect Products

We take product condition and order accuracy seriously.

If your sofa pillow, seat cushion, or floor cushion arrives with visible damage, manufacturing defects, missing components, or a product description discrepancy, please notify us as soon as reasonably possible.

To help us investigate, provide:

  • Your order number.

  • A description of the problem.

  • Photographs or videos showing the issue.

  • Photographs of the shipping packaging, if relevant.

Depending on the nature of the problem, available remedies may include replacement merchandise, a refund, or another appropriate solution.

Customers should not discard significantly damaged packaging or merchandise until the issue has been reviewed, unless retention would create a safety or sanitation concern.

9. Exchanges

If you would prefer a different eligible product, color, or style, please contact our support team.

Exchanges are subject to inventory availability and confirmation by Easy Pot Shop.

Where a direct exchange is unavailable, we may recommend completing an eligible return and placing a separate order.

Any price difference, additional shipping charge, or other applicable adjustment will be explained before the exchange is finalized.

10. Product Appearance and Color Differences

Our sofa pillows and cushions are offered as home furnishing accessories, and their appearance may vary slightly depending on the environment in which they are viewed.

Differences can result from:

  • Monitor and mobile-device display settings.

  • Screen brightness and color calibration.

  • Indoor, outdoor, or natural lighting conditions.

  • Fabric texture and material characteristics.

  • Manufacturing batches and ordinary production tolerances.

A minor visual difference that does not materially change the product description or advertised characteristics does not necessarily establish a product defect.

If you believe an item is substantially different from its listing, please contact us for an individual review.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

Cancellation requests received before fulfillment or shipment may be accommodated when operationally possible.

Once an order has entered fulfillment or has been handed over to a carrier, cancellation may no longer be available. In that situation, customers may request a return after delivery in accordance with this policy and applicable law.

12. Legal Rights

This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, where applicable.

Nothing in this policy is intended to waive, exclude, or limit any non-waivable consumer rights, statutory remedies, or other protections available under applicable law.

13. Contact Information

For questions about returns, refunds, damaged merchandise, or exchanges, please contact:

Company: RJDA, L.L.C.
Store Name: Easy Pot Shop
Contact Person: Jason Amaya
Business and Return Address: 2311 East Ocean Boulevard, Stuart, FL 34996, USA
Email: [email protected]
Website: https://www.easypotshop.company/

We appreciate your business and welcome the opportunity to help make your shopping experience with Easy Pot Shop straightforward and dependable.